Why IT Support is So Crucial in Today’s SMBs

Summary: Hiring the right IT specialist can make a significant difference when it comes to efficiency.

Deadlines can be life-or-death when it comes to a small business. If your client bails, you’re not only losing their trust, but you’re also losing money as well. If this sounds somewhat familiar, you might want to consider hiring a full-time on-side information technology support specialist. However, finding the right individual might be somewhat difficult of a task.

Communication is Key

Be sure that they can work well with others. If the person is patient and clear when he communicates with your employees, the job gets done much quicker than normal. To get a feel for the candidate’s communication style, be sure to ask him to walk you through a technical mess that he has untangled for someone else. How does he communicate with the management team? Does he get the employees involve? Can you sense frustration when it comes down to it? Furthermore, the individual needs to confident in his abilities to get the job done as well. If he doesn’t know what he’s doing, why would you hire him in the first place?

Team-Oriented Players

Another important aspect that your IT must be able to handle effectively is tech support requests. Everything in a business needs to run in an orderly fashion. So, how does he demonstrate being an effective worker when it comes to helping desk structure and workflow? Does he field, log, and respond to any employees that seek help? Everyone needs to work as a team and if the IT support specialists refuses to be team-oriented, you should probably look for someone else to fill the position.